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Library Research Tools and Assistance: Research Assistance

Learn more about the various tools available to help you with your library research!

Research Help

Research Librarians are here to assist you with your research! In addition to visiting the research desk you may also work with them in a manner that is most convenient for you.  This includes by phone, through emailonline chat and by making a research consultation appointment.

Research Desk

The research desk is located on the third (main) floor of the library.

Research Assistance Hours

10:00 a.m. to 5:00 p.m.
6:00 p.m. to 9:00 p.m.

10:00 a.m. to 5:00 p.m.
6:00 p.m. to 9:00 p.m.

10:00 a.m. to 5:00 p.m.
6:00 p.m. to 9:00 p.m.

10:00 a.m. to 7:00 p.m.

10:00 a.m. to 5:00 p.m.

1:00 p.m. to 5:00 p.m.
6:00 p.m. to 9:00 p.m.

Research librarians make every attempt to be available during the above hours, however there may be times that the librarians are unavailable. To ensure availability of a librarian before your visit, please also consider scheduling a research consultation appointment.

The telephone number for the research desk is 301.687.4424. 

Research Consultations

Sometimes you may wish to have more time with a librarian for some focused research assistance. Consider making an appointment with a librarian for a research consultation. These appointments are ideal ways to spend quality, uninterrupted time with a librarian. By making an appointment, the librarian is well-prepared for your visit and can provide you with the best possible assistance. If meeting in person is not convenient for you, librarians are also able to meet with you online.

Ask a Librarian - Email

A librarian checks for email questions at least once a day; excluding weekends, holidays, and unscheduled closings. Send your email questions to

This service is primarily for Frostburg State University students, staff, and faculty, but questions from the community are also welcome.


Ask a Librarian 24/7 - Live Chat

Live chat services are available 24 hours a day, 7 days a week! Use Maryland AskUsNow to chat with a librarian for answers to your questions and research assistance. Librarians from the Ort Library chat only during certain hours, so you may also be helped by a non-FSU librarian.  All participating librarians have access to information about the Ort library and can help you use the library’s research tools such as OneSearch, the catalog, and our databases.